Payment Policy

This Payment Policy governs all financial transactions with All Time Fitness ("ATF"). By enrolling in a membership or purchasing any service, you agree to the terms outlined below. Please read carefully before completing any purchase.

ATF accepts the following payment methods at all branches and online:

All online transactions are processed through PCI-DSS compliant payment gateways. ATF does not store full card details on its servers.

• Monthly Plans: Billed on the same date each month from activation. Access continues until the end of the paid period.
• Quarterly Plans: Billed every 3 months. A 10% discount is applied versus monthly rates.
• Annual Plans: Full year billed upfront at enrolment. A 20% discount applies. Includes 1 free month.
• Auto-renewal: Memberships auto-renew unless cancelled at least 7 days before the renewal date. You will receive a reminder email 14 days before renewal.
• Activation: Membership activates on the day of payment or the next business day when enrolled in-branch.

• Cooling-off Period: A full refund is available within 48 hours of initial membership activation if no gym visit has been made.
• After 48 Hours: Membership fees are non-refundable once the cooling-off period has lapsed and the member has accessed the facility.
• Medical Cancellation: Members with a documented medical condition preventing gym use may request a pro-rated refund or membership freeze. A valid medical certificate is required.
• Relocation: If you relocate to a city without an ATF branch, a pro-rated refund may be granted upon request with proof of relocation.
• Membership Freeze: Active members may freeze their membership once per year for up to 60 days. Frozen days are added to the membership end date at no additional charge.
• Personal Training Sessions: Booked PT sessions cancelled at least 24 hours in advance will be rescheduled. Sessions cancelled with less than 24 hours notice are forfeited.

To initiate a refund or cancellation request, email alltimefitnessofficial@gmail.com or visit your home branch in person.

• If a recurring payment fails, ATF will retry the charge automatically after 3 days.
• You will receive an email and SMS notification upon payment failure.
• After 2 failed attempts (6 days), your membership access will be temporarily suspended.
• Access will be restored immediately upon successful payment, with no loss of remaining membership days.
• Outstanding balances must be cleared before a new membership cycle begins.

Annual VIP and Elite memberships are eligible for 3, 6, or 12-month No-Cost EMI plans on select credit cards (HDFC, ICICI, SBI, Axis, Kotak). Terms:

• EMI is processed by the card-issuing bank; ATF is not responsible for bank-specific terms or approval decisions.
• Cancellation of an EMI membership does not automatically cancel the EMI with your bank. Please contact your bank separately.
• Processing fees (if any) charged by the bank are borne by the member.

ATF reserves the right to update membership prices. Existing members will be notified at least 30 days before any price change takes effect. A price change will not affect your current active membership period — only renewals occurring after the effective date of the change.

• All online transactions are secured with 256-bit SSL encryption.
• Card data is processed by PCI-DSS Level 1 certified payment gateways. ATF does not store sensitive card information.
• In case of suspicious transactions, contact us immediately at alltimefitnessofficial@gmail.com or call +91 99371 23411.
• ATF will never ask for your CVV, full card number, or OTP via phone, email, or WhatsApp.