Privacy Policy

All Time Fitness ("ATF", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our mobile app, or become a member at any of our gym facilities. Please read this policy carefully.

We collect information that you provide directly to us and information collected automatically when you use our services:

• Personal Identification: Full name, date of birth, gender, photograph (for access card).
• Contact Information: Email address, phone number, home/billing address.
• Health & Fitness Data: Body measurements, fitness goals, workout history, and any health declarations you voluntarily provide to our trainers.
• Payment Information: Billing details and transaction history (card numbers are not stored — processed by secure third-party gateways).
• Device & Usage Data: IP address, browser type, pages visited, time spent, referring URLs — collected automatically via cookies and analytics tools.
• CCTV Footage: Video recordings from security cameras within our premises, retained for up to 30 days for safety purposes.

We use collected information to:

• Process and manage your membership, bookings, and payments.
• Personalise your training plan and class recommendations.
• Communicate important updates, renewals, and promotional offers (you may opt out at any time).
• Maintain the safety and security of our premises and members.
• Analyse usage patterns to improve our services, website, and app.
• Comply with applicable legal obligations under the Information Technology Act, 2000 and other Indian regulations.

Your data is stored on secured servers located within India. We implement industry-standard technical and organisational measures including:

• SSL/TLS encryption for all data transmitted to and from our website and app.
• Role-based access controls — only authorised staff can access personal data.
• Regular security audits and vulnerability assessments.
• Data minimisation — we collect only what is necessary.

We retain your personal data for the duration of your membership plus 3 years for accounting and legal purposes, after which it is securely deleted or anonymised.

We do not sell your personal data. We may share it only in the following circumstances:

• Service Providers: Payment processors, SMS/email service providers, and CRM platforms — bound by confidentiality agreements.
• Franchise Partners: If you are a member at a franchise-operated ATF location, limited data is shared with that franchisee for operational purposes.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the successor entity.

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the site to function. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the site (e.g. Google Analytics). Anonymised data only.
• Marketing Cookies: Used to deliver relevant advertisements on third-party platforms. You may opt out via your browser settings or our cookie preference centre.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may limit site functionality.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Delete your personal data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, email alltimefitnessofficial@gmail.com with the subject line "Privacy Request". We will respond within 30 days.

Our services are not directed at individuals under 14 years of age. We do not knowingly collect personal data from children under 14. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

For any questions, requests, or concerns regarding this Privacy Policy, please reach out to:

• Email: alltimefitnessofficial@gmail.com
• Phone: +91 99371 23411
• Address: All Time Fitness, Anuj Time Square, Saheed Nagar, Bhubaneswar — 751007, Odisha, India

We may update this Privacy Policy periodically. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the revised policy.